Shipping Policy
Last updated: 23 August 2026
Important Notice – Shipping is the Seller's Responsibility
Firma Fide Limited ("Firma Fide", "we", "us") operates as a marketplace facilitator only. We do not hold, pack, dispatch, or ship any item. All packaging, dispatch, and delivery of sold items is the sole responsibility of the independent third-party Seller. Firma Fide provides tools to help Sellers generate labels and track shipments, but the contractual obligation to ship rests entirely between the Buyer and the Seller.
1. Seller Dispatch Duties
- Sellers must ship sold items within 3 business days of sale confirmation.
- Sellers must use tracked and insured shipping for all items valued over £100.
- Sellers are responsible for secure packaging appropriate to the item's value and fragility.
- Sellers must provide valid tracking information to Firma Fide, which triggers the escrow payout countdown.
- Sellers bear the cost and risk of transit until the Buyer confirms delivery.
2. Shipping Rates at Checkout
At checkout, Buyers are presented with live shipping rates fetched from our carrier partner, Packlink, based on the destination and parcel dimensions. Buyers choose the carrier and service level that suits them.
- Live rates are shown in the Buyer's selected display currency.
- The Buyer selects and pays for the carrier service of their choice at checkout.
3. International Shipping
Sellers may ship internationally where a carrier service is available for the destination. Buyers are responsible for any customs duties, import taxes, or clearance fees applicable in their country. Firma Fide is not liable for items delayed or seized by customs. Sellers must accurately declare contents and value on customs documentation.
4. Tracking & Delivery
- Every shipment must include a valid tracking number, viewable from the order tracking page.
- Estimated delivery windows are provided by the carrier and are not guaranteed by Firma Fide.
- Escrow funds are released to the Seller 7 days after confirmed delivery.
- If a shipment is not marked delivered within 30 days, the Buyer may raise a dispute.
5. Lost, Damaged & Delayed Shipments
As shipping is the Seller's responsibility, Sellers must:
- File carrier claims for lost or damaged parcels and cooperate with the Buyer throughout.
- Issue a full refund or replacement where a claim is accepted and the item is confirmed lost.
- Respond to shipping enquiries within 48 hours.
Firma Fide may assist in dispute resolution but is not the contracting party for carriage.
6. Returns Shipping
Where a return is approved because an item is materially different from its listing, the Seller is responsible for the cost of return shipping. Change-of-mind returns are not covered under Buyer Protection. Approved refunds are processed within 5–10 business days of dispute resolution.
7. Contact
For shipping enquiries, reach out to us here.
